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Firm Operations and Staffing

Global Capability Centre (GCC)

Your firm's own team in India: we recruit, house, equip and run it, and your firm directs the work.

  • Your own team in India
  • Build
  • Operate
  • Transfer

Scope

What we do

  • Recruit to your role descriptions, with your firm interviewing the final candidates
  • Provide a separate secured workspace, equipment and access controls for your team
  • Run payroll, benefits, attendance, training and employment compliance in India
  • Report headcount, utilisation, quality and cost to your firm every month
  • Plan the move of the team into your firm's own entity in India, if and when you want it

What your firm receives

  • A team that works only for your firm, under your processes
  • A monthly operating report
  • A written transfer plan, if your firm wants one

What we need from you

  • Roles and a headcount plan
  • Your processes, systems and security policies
  • A leader at your firm who owns the team

What your firm keeps

Your firm directs the team day to day, reviews the work, and keeps every client and every signature.

How it starts

From first call to first delivery

Access, checklists and security are written down before volume arrives.

  1. A conversation

    We learn what your firm needs, which software you run and how your review works.

  2. A trial piece of work

    We complete a small, real piece of work so your reviewers can judge the quality for themselves.

  3. Onboarding

    Access, security, checklists and communication are set up and written down before volume arrives.

Start a conversation

Tell us what your firm needs

Start with a conversation and a small trial piece of real work. Your reviewers judge the quality before anything else is agreed.